How can we help?Find solutions to common issues or contact our support team

Connect devices or apps to track steps

Walk15 Steps Provider

Google Fit

Samsung Health

Apple Health

Garmin

Fitbit

Polar

Suunto

Withings

Oura

Huawei Health

Other devices

Troubleshoot

Why are not all of my steps showing in the challenge?

Why can't I see my steps in the challenge?

I see difference in daily steps count in another app. Why is that?

Why are my smartwatch steps not syncing?

Why do my step counts differ between the challenge and my profile?

What should I do if my steps disappear or I can't see my previous steps and challenges?

General settings

How do I update or change my personal information in the app?

How do I delete my account?

Where can I find my diplomas in the Walk15 app?

How are kilometres tracked in bike challenges?

Challenges

How do I join a challenge?

Can I join multiple challenges?

How do I leave a challenge?

How do I change my team?

Tracks

How to find and use tracks in Walk15?

Step wallet

Will my challenge step count decrease if I use steps in the Step Wallet?

How can I motivate challenge participants to stay engaged?

Can't find what you're looking for?

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Or contact our support team

Support

+44 7462 388286support@walk15.app